Refund policy

We have a no return / refund policy except for damaged goods.

Damages and issues
Please inspect your order upon reception and contact elmtreeprintsstudio@gmail.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right. Please include photos showing the damage and describe the issue in your email, and write DAMAGED GOODS in the email subject line. 

Refunds
We will notify you once we’ve received your email with photographs, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at elmtreeprintsstudio@gmail.com.